Sales & Conditions

Please read carefully as this explains your rights as a consumer under the Sales of Goods Act, Consumer Rights Act and the Distance Selling laws.

For purchases from Italy it is mandatory to buy from the site www.bfrefrigerazione.com in the Italian section for VAT calculation purposes and shipping cost.

For purchases from abroad it is mandatory to buy from the website https://www.bfrefrigerazione.com/en/ in the section in English for VAT calculation purposes and shipping cost.

Prices and payments

Prices are VAT and shipping excluded. Payments have to be made to B.F. REFRIGERAZIONE SRL respecting the forms of payment indicated on the order confirmation. 

Delivery Of Goods

Every effort will be made to ensure delivery of the goods within the defined timescales but we can not be held responsible for delays in delivery once the order has been despatched. Delivery charges will not be refunded under any circumstances.

Delivery Address

Please ensure that the delivery address used is complete and correct using the postcode lookup facility and that someone is available to receive the order, if no-one is available when a delivery attempt is made retrieval of the goods will become your responsibility. This could mean using a work address or a friend/family member who is always available.

Delivery Times (Stock Items)

Stock lines are usually dispatched within 48 hours.

If the product is not in stock our sales advisors will contact you to inform you and you will always be able to cancel the order if you do not agree.

The Economy courier option is preferred by us as it offers a good balance of speed, cost and traceability. This service is provided by T.N.T FedEx.

Heavy and large items, such as motors may be despatched by T.N.T Delivery which is normally a next working day (excludes weekends) delivery service after we have despatched the item.

Carriage Charges

Carriage charges vary according to the weight, size and value of the part(s) ordered and are calculated automatically when added to your cart.

Export Orders

We are able to send most parts outside of the Italy if your country does not appear in the drop-down box when entering your delivery details we are unable to ship to this country.

All claims for damaged goods must be made within 48 hours of delivery!

Returns

If you purchase an incorrect item from us, please inform us immediately by email quoting the order number so that we can cancel the order. If the order has already been despatched you are responsible for the safe return of the unused goods upon receipt of which we will arrange despatch of the correct item(s) or cancel your order if you prefer.

We will not accept items that have been damaged during fitting. Items that show signs of being fitted will not be accepted for refund. Timers, modules and other electronic components can be damaged by static electricity. These items can not be returned for credit if they have been removed from the sealed packing.

Products that have been fitted for fault finding purposes, we will deem it to have been used.

Before returning any part, please ensure you contact us to arrange the return as multiple despatch addresses are used. We will be unable to accept any part returned for refund without prior authorisation.

For more information on returns please see the dedicated support page on our support portal.

Items that are not returnable:

  Items not returned in the condition they were received

  Items that have obvious signs of use

  Items that are returned more than 14 days after returns authorisation

  Unwanted items that were delivered more than 14 days ago

  Special custom order items that are not normally stocked

Always obtain a certificate of posting when returning items by mail. We can not accept responsibility for returned items that are lost in transit.

It is recommended that – for your own protection – you should send the products back to UK Whitegoods per our instructions using recorded delivery so you have proof of delivery. Additionally, it is the customer’s responsibility to take reasonable care of the goods during the cancellation period and we would, therefore, recommended the product(s) are returned with the original packaging in good condition to avoid the products being damaged on the return journey.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value or the return may not be authorised.

We will not accept any package that is sent without the correct postage. Such packages are treated as undeliverable by the carrier.

Working Days

Working days are defined as Monday to Friday, excluding public holidays.

Cancellation

Orders can be cancelled up to 14 working days from the day following receipt of the goods. All cancellations must be made in writing by e-mail ordini@bfrefrigerazione.com

You are responsible for the safe return of any unwanted and unused item(s). Your payment will be refunded for unused goods, delivery charges are not refundable unless the item is damaged or faulty.